cannot install skype for business plugin

The other privileges of Microsoft Skype for Business cannot be configured if the value is Not Assigned.

Skype for Business - Can Use Plug-in for Microsoft UC: The agent is permitted to use functions of Workspace Plugin for Skype for Business.

IM - Can Set Interaction Disposition: Allows an agent to set a Disposition code during or after an IM call.

IM - Can One Step Transfer: Enables instant transfer of an IM call.

IM - Can One Step Conference: Enables instant conference of an IM call.

IM - Can Delete From Conference: Enables the initiator of a conference to delete a party from a conference.

Assign privileges, if you are using role-based access control.

Be sure that your configuration procedure includes importing the template and metadata for the Plugin.

Install Workspace Plugin for Skype for Business for each Workspace Desktop Edition that your agent uses.

See details in the Workspace Desktop Edition documentation.

Genesys recommends to assign the 'Instant Messaging: Can release' privilege to all agents, since some Skype for Business clients might not support disconnection functionality for IM calls.

This makes roles and other required items available. Genesys Administrator 8.1 Help for information on importing metadata). Be sure that your configuration procedure includes importing the template and metadata (see the

To use role-based access control, you must use Genesys Administrator to configure Workspace Desktop Edition and the Plugin.

You use the Skype for Business Basic (free) client version or.

Workspace Plugin for Skype for Business requires the full version of the Skype for Business client (32-bit only-64-bit is not supported) that is delivered as part of either Microsoft Office 2013 or 2016 to be installed on the agent desktop, including, at minimum, the Microsoft Word module from the Microsoft Office suite.Ĭorrect operation is not guaranteed if either: The Workspace Desktop Edition SIP Endpoint Role must only be activated when operating Workspace Plugin for Skype for Business in Hybrid mode with SIP Server.Administrator rights are required to make these registry changes. If Skype for Business 2016 is installed on the Workspace Desktop, then apply registry changes as described in.Multimedia Connector for Skype for Business.

Cannot install skype for business plugin